Breaking the silence around Mental Health one tee at a time!
Every product we make will be printed on quality materials, with a unified brand that can be identified, I wanted to take Mental Illness which has taken so from so many lives inducing my own and my family, and change the narrative around it and end the current stigma by using Whatlabel to promote wellness instead of illness.
What is mental health? What are mental health problems? What is good mental health?
We have gathered some useful resources via Fixers made by young people
A place to find practical advice to support your mental health and wellbeing
Inspiring real stories from real people about mental health and wellbeing
Informative films about mental health created by young people with the charity Fixers
Need help? We have gathered together some helpful information we hope will help
First, huge apologies!
Please contact us at [email protected], if we can't locate your order via tracking we will either offer you a full refund or get a new order sent out straight away.
We will also Double check your address and contact information used by the delivery service you paid for at checkout.
Absolutely, Please contact us at [email protected] with your name and order number and we will send one over to you.
Please note that the paper receipt that comes inside your package is not a VAT receipt.
Simply put, we learned from other mental health brands across the pond. Whatlabel is not a large company, we are a small eCommerce site which means we have lots of room to make changes as we grow. Whatlabel was built from the ground up to integrate with an amazing print on demand company called Printful who take care of the production, packaging and shipping of all our products leaving us more time to get creative.
As customers, what this means for you when placing an order on our website, instead of us packaging and shipping your order from existing stock, what happens is your order will be sent to Printful (a worldwide printing company) they will then print your chosen design onto a Blank version of the product you ordered and print the design fresh onto it, they will then do a quality check and package and ship it from their fulfilment centres located around the world. If something goes missing, gets broken or is of poor quality, Printful will ensure a smooth return and refund for you. They take care of the back end for us while we take care of the design, branding, website and advertising. This protects customers and if we need to take some time off due to our disabilities, our website will continue to function automatically, and our customers will be able to continue buying products and receiving them without any interruption. This also means its brand new just for you, no one has tried it on, plus it hasn't been left in a box at the bottom of a basement. It also means if you want something a little more custom for an event, we can create something really quick and get it printed next day, something a traditional business would struggle with.
We get lots of fan mail from our followers and customers asking how they can support us. We are so pleased that our brand is growing in recognition.
The obvious way to support us is through donations to our chosen charities and the purchasing of our clothing.
Another way you can help is by sharing our content on social media, perhaps you would like to be an affiliate and help us advertise our brand on your blog, website, or publications. We are also happy to receive sponsorship deals and blogging opportunities.
Finally the ultimate way you can support us is by wearing our products and posting images on social media (Dont forget to tag us). We are always on the lookout for images to use in advertising.
We accept all major cards including Apple and Google pay.
All card payments are processed via our payment provider Stripe. Our website is HTTPs secure and we abide by GDPR so we collect the absolute minimal data about our customers.
Yes! If you like one of our designs for an event, business, or charity giveaway but want your branding included, or you have a design you would like to use, we can print on a large array of products including prints, homeware and a huge variety of clothing including a limited range of sportswear. For an additional fee we can create custom designs and send them to the printer next day.
We also have a large catalogue of blank products for our everyday customers we can print onto, we appreciate our current stock is limited while we are still growing so if you are looking for something specific, or would like one of our designs on something thats not stocked, contact us at [email protected] and we will be more than happy to help!
Yes, since launch we have had a busy two years featuring our products at various events we have sponsored around the UK.
We are always happy to hear from you about ideas for sponsorship. We also accept sponsors for our own brand and are on the lookout for 2020.
Important note: We are a small growing eCommerce business that donates most of our profit. As we are dependant on Print on demand, we dont keep large amounts of stock and we are not able to fund large giveaways. It is not of any benefit to us to sponsor inappropriate events so please keep in mind our brand mission and goals. Unlike most brands, we have to be extra sensitive as to who we work with due to the subject matter we represent, we are dedicated 100% to raising awareness around Autism, mental health and disabilities, the last thing we want to do is support something that goes against our brands core identity.
Because we dont keep a physical stock, and each order is printed just for you through our printing partner Printful, we kindly ask our customers to be extra vigilant with sizing, colours etc. when making an order and double check our returns policy below.
Each product ordered is printed fresh by Printful just for you, boxed and then sent straight to your door anywhere in the world.
Reasons we will not accept Returns:
Reasons for Returns accepted:
We are always happy replace free of charge or issue you with a refund (minus shipping) as long as it’s within 30 days.
If you send an item back without contacting us first, you will not be refunded!
How can I return a product?
1. Contact us at [email protected] and tell us about the problem. We will be happy to help!
2. We’ll let you know what the next steps are and send you the return address.
Yes, thanks to Printful, we are able to offer worldwide shipping. Please remember that shipping times can vary and we are not responsible for any import taxes or delays caused by your local postal service.
To quote a great episode of The Big Bang Theory, We cant offer same day dispatch Like Amazon since they dont have to glue their own books together! Because All our products are printed on demand, please expect a slight delay in dispatch times. If you are ordering for an event, we strongly advise you to place your order in plenty of time.
Worried about where your item is? Dont worry most of our delivery options provide tracking, simply check your account or look out for our email with your tracking info. If you cant find the tracking link please contact us and we will send it to you.
